Frequently Asked Questions

1. Select the product to be returned and the reason for the return. If you have purchased more than one of the same product, you must also select the number of products to be returned.
2. Contact us at support@azkarbon.com
3. Take note of the cargo code that will be sent to you in line with the instructions and enter it in the field on your order screen.
4. Do not forget to send the invoice with the products to be returned.

After the product reaches us, its compliance with the return conditions is checked.
If the product meets the return conditions, your return will be approved, otherwise it will be sent back to your address.
The refund of your approved order will be reflected on your payment card within 2-10 business days, depending on your bank.
For installment purchases, the refund is made to your bank at once, but it is displayed in installments on the card statements.
For your orders in the energy efficiency and mobility category of white goods such as refrigerators, washing machines, televisions, solar panels, inverters, which need to be installed by the authorized service after receiving the product;
The package should not be opened without the knowledge of the authorized service; if it is opened, the product will be excluded from the scope of return.
If a problem is detected during the authorized service installation, you can only return the product with an authorized service report.

For your orders in the energy efficiency and mobility category of white goods such as refrigerators, washing machines, televisions, solar panels, inverters, which need to be installed by the authorized service after receiving the product;
• The package should not be opened without the knowledge of the authorized service; if it is opened, the product will be excluded from the scope of return.
• If a problem is detected during the authorized service installation, you can only return the product with an authorized service report

The refund of an order that you have canceled and whose return has been approved will be reflected on your payment card within 2-10 business days, depending on your bank.

For installment purchases, the refund is made to your bank at once, but it is displayed in installments on the card statements.

You should receive your products by taking into account the following rules in case there is any damage, deficiency or mistake in your orders.
Missing/damaged/erroneous notifications made for orders whose delivery is completed without complying with the following rules are no longer a transportation-related problem. In order for this process to be carried out properly, controls during the delivery phase must be carried out.

When you receive the products in your order, be sure to check the products. If the packaging of the product(s) has any damage such as crushing, tearing, breaking, or if there is a deficiency or mistake, do not accept the product(s). Ask the cargo personnel to prepare a damage assessment report. Return these products without receiving them.
If you have purchased a product that is likely to break, also check the contents of the box.
Please check that the incoming product and the products written on the delivery note/invoice are the same and check the quantity information before receiving it.

For your orders in the energy efficiency and mobility category of white goods such as refrigerators, washing machines, televisions, solar panels, inverters, which need to be installed by the authorized service after receiving the product;
• The package should not be opened without the knowledge of the authorized service; if it is opened, the product will be excluded from the scope of return.
• If a problem is detected during the authorized service installation, you can only return the product with an authorized service report

When you receive the products in your order, be sure to check the products. If the packaging of the product(s) has any damage such as crushing, tearing, breaking, or if there is a deficiency or mistake, do not accept the product(s). Ask the cargo personnel to prepare a damage report.  Return these products without receiving them.

If you have purchased a product that is likely to break, also check the contents of the box.

Make sure that the incoming product is the same as the products written on the delivery note/invoice and check the quantity information and sign the delivery document.

For your orders in the energy efficiency and mobility  category of white goods such as refrigerators, washing machines, televisions, solar panels, inverters, which must be installed by the authorized service after receiving the product;

• The package should not be opened without the knowledge of the authorized service; if it is opened, the product will be excluded from the scope of return.
• If a problem is detected during the authorized service installation, you can only return the product with an authorized service report

Always check your order with the cargo officer.

• If there is damage to the cargo package or the product, if the package quantity is incorrect:
o After signing the cargo delivery slip, have the cargo officer prepare a "Due Determination Report".
o If you decide not to receive the cargo by checking the content and quantity, get a return code from the order screen with the easy return option.
o Deliver the product/box to the courier along with this report and invoice and send it back.

For your orders in the energy efficiency and mobility categories of white goods such as refrigerators, washing machines, televisions, solar panels, inverters, which need to be installed by the authorized service after receiving the product;
o The package should not be opened without the knowledge of the authorized service; if it is opened, the product will be excluded from the scope of return.
o If a problem is detected during the authorized service installation, you can only return the product with an authorized service report

HINT:
This information is included on the boxes of products that require technical service installation.

You can convey the problem you are experiencing with the product, in which you experience malfunction/damage after use, to the seller and request it to be supplied.